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| Case Study
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SafetyMax Corp
(Corporate & Application)
Objective:
SafetyMaxCorp, a leader in providing safety training videos to the Marine and Heavy Industries in Singapore, Australia and Malaysia decides to modernize their business models with the introduction of Information Technology elements.
They would wish to allow their customers to subscribe and view the training videos for a limited period.
Project Description:
Digital Connect was tasked to lead and setup the entire delivery platform - the entire value chain from encoding of the training videos, packaging (encrypting) of videos, setting up of Admin interface for generation of voucher codes and reporting.
Once the system is in place, SafetyMaxCorp will just provide the actual DVD with the encrypted training videos to prospective clients for trial preview. Should they decide to subscribe the videos, SafetyMaxcorp will then generate the voucher code through the admin module. They will inform clients via email with the password to unlock the files for the purchased period.
The license will be delivered to play the videos on the DVD on that computer upon activation of codes.
With the system, Safetymaxcorp can better manage and track their customers on their viewing and purchase profile. They will become more proactive reminding clients to renew the subscription before expiry.
This system simplifies and allows ease of management of the entire business operations thereby improving cost effectiveness and better end user experience.
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SPRING SINGAPORE
(Government, Corporate, Knowledge Management)
Objective:
To deploy a Knowledge Management System for the organization.
Project Description:
We deployed a full enterprise solution for Spring Corporate Portal which meets their organization specification of improved service, improved usability, greater efficiency and reliability of the Knowledge Management Portal.
The solution is capable of drawing content from the Web, integrating applications and services, and delivering useful information to every user in an organization.
Through the use of the system, the company administrator can organize, locate and deliver personalized information to every company employee's desktop, and automatically classify and display it according to individual roles and access rights.
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NTT Communications LIVE WEBCASTING
(Corporate, Webcast & Streaming)
Objective:
To showcase the ability of broadband and demonstrate its business applications.
Project Description:
This is a mega project involving Japan's biggest telecommunication giant, NTT Communications - part of NTT Docomo Japan and Singapore's Infocomm Development Authority(IDA). A live webcast of performances from various artistes (local and Japan) were staged both in Singapore and Japan to be streamed in DVD quality over high bandwidth fibre-optic cables.
In order to ascertain the commercial viability, we had gathered participants to rate the streaming quality (sound & image) according to a comprehensive set of questionnaire throughout the live event to ascertain the optimum encoding quality.
This was a first cross border collaboration with Japan after Singapore had signed a free trade agreement (FTA) with the Government of Japan.
Netroasia was honored and proud to be invited by the IDA to undertake this important and milestone event where we managed the entire live webcast solution and platform that was to open up the broadband market in both Singapore and Japan alike.
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Civil Aviation Authority of Singapore
(CAAS, Government, Licensing System)
Objective:
To computerize the Examination and Licensing System (ELS) to manage the daily operations of the Aircraft Maintenance Engineers (AME) licensing unit and the Flight Crew (FC) licensing unit.
Project Description:
With the trend towards computerization, CAAS is first among the government sector to go online. They have identified the ELS, AME and FC where computerization will improve efficiency and minimize human intervention in the various processes thereby reducing any human error.
After gathering the various inputs from the relevant departments and changes, a system was built to meet those requirements. UAT with direct users was conducted and feedback was further analysed to better customize the system.
With the computerized ELS and AME licensing systems, CAAS was able to streamline their workflow, facilitate online payment by credit card for the customers, automate manual processes, retrieval of medical records for pilot license renewal, reduce usage of counter for registration, efficiently identify and obtain information concerning the data item, assist users in making data standardization decisions to reduce data item duplication.
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The Supreme Court of Singapore
(Government, Legal)
Objective:
Deploying an Electronic Queue Management System (EQMS) for Registrars hearing in order to improve waiting time and better management of court hearing queues.
Project Description:
Until the EQMS was deployed, lawyers and solicitors have to wait at the Supreme Court for their hearing. They do not have any idea when their turn will arrive, or in which order as they will register at counter.
However, with the implementation of the EQMS (Electronic Queue Management System), these solicitors can now with the convenience of a click on a touchscreen monitor have a queue number and search for their case in the computer system.
The system contains ticket dispensing kiosks where arriving lawyers obtain a queue number and 40' LCD display screens to show queue status of the various chambers. The lawyers can also opt to receive an SMS when their number is near the top of the queue. This system requires retrieving data from other sub systems which involves complex integration between them.
They can access when their hearing will be and there will not be any confusion regarding whose hearing should come in order first. They can perform other duties or read at library instead of waiting outside the chamber as in previous scenario.
The Singapore legal system which is the most efficient legal system in the world has again not rested on its laurels and continue to improve its system.
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Nokia Pte Ltd - Vietnam
(Corporate, Sales Registration System)
Objective:
To enable real time consolidated sales report by phone models and location.
Project Description:
With the huge number of retail outlets, Nokia would like to better track their sales real time by product range and retail store location.
After gathering the user requirements, a customised solution was built to meet the objective.
The system will track sales of phone models according to location of retail outlet. It is also tied to their Point of Sales system which can generate real time reports for management and store manager analysis.
The system is robust and can add bonus/reward system modules at later stage to tie with staff number or customer reward system.
This platform allows Nokia Vietnam to keep track of their top phone model sales by generating real time reports and ascertain the effectiveness of marketing campaigns. It will allow them to make swift marketing strategy switch to respond to changing buyer patterns.
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Avocent International Ltd
(Corporate, e-Learning Management)
Objective:
To deploy an e-Learning Management system for their Sales Consultants in the Asia Pacific regions.
Activities:
A quiz is implemented in the e-Learning Management System where the Sales Consultants can take to win prizes if they score well.
Project Description:
In order to improve efficiency in terms of training and knowledge transfer, an e-Learning Management system was built for all the Sales Consultants in the Asia Pacific where all the latest information about the company products are updated.
The Sales Consultants will then be able to retrieval detail product knowledge through comprehensive learning materials whenever they require.
At the end of the learning material, the Sales Consultants will be invited to take part in a quiz which entitles them to win prizes if they score well.
This is a win win situation where the Sales Consultants not only will be more familiar with their company products, it allows them to win premiums and also saves cost for the company.
With this system, they need not be flown to attend training sessions overseas.
Avocent is able to cost effectively train their sales consultants without their physical presence and achieve its objective of having the most knowledgeable sales force in the industry.
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Merrill Lynch Global Services Pte Ltd
(Corporate, Human Resource - New Hire system)
Objective:
Ability to better track the New Hire forms submission and ensure their completeness.
Project Description:
Before the implementation, the Human Resource department has to physically track the submission of various forms. Not only is this process time consuming, but have the tendency to misplacement of those forms.
Therefore, the New Hire System for Asia Pacific allows the bank's new hire to log in and completes all the mandatory forms. They can fill in, save, preview and print when completed.
They are allowed to save half completed forms and continue at a later date. Automatic email reminder will be sent to New Hire to complete and submit the forms.
As this will be an Asia Pacific exercise, New Hire will be shown only their respective country forms upon logging in. The system will have complex integration with their current Human Resource system.
This system helps Merrill Lynch Bank to reduce delay due to human interaction of forms involved and speed up the submission process. It also ensures completeness that all New Hires submit the required forms according to the Bank's HR policy.
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SPH Unionworks Radio913 & Radio100.3
(Corporate, Streaming & Content Management System)
Objective:
To be the premiere online radio portals with sleek design, powerful Content Management System (CMS) with the ability to publish contents by the minutes, streaming 24/7 music over the internet with Live song schedule
Activities:
Running campaigns with their sponsors or advertising clients to allow user to participate and win free cinema tickets, CDs or goody bags.
Project Description:
As there are a number of online radio web portals in Singapore, SPH Unionworks would want their radio stations to standout with sleek designs and attractive features. Not only they can attract visitors to the page, they can also sell advertising space on it.
Netroasia, boasting a team of professional web designers, conceptualise designs based on feedback and requirements from the radio stations and implement the new sites with new features.
The new sites were built with powerful CMS for easy and efficient updates. And an online radio streaming was made available 24/7 to all internet users with 'Live" song schedule, meaning net listeners are able to know which tracks they are listening to.
In the pipeline, they want to include more interactive features to always stay ahead with the market trends and evolution in enhancing the web media.
With the new look, there was a surge in online users and the web advertising space has become a hot avenue for many potential clients.
We will be providing consultancy service and working closely together with them to towards becoming the best stations.
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